Orange County's Premier On-Site Macintosh Specialists
Our company was originally created as a result of our personal experience: while being aware of the growing popularity of the Apple Macintosh market we were not able to find affordable support or training that we specifically needed. We started to provide that kind of specialized support, training and Mac service in the SoCal area back in 1997 when you would be hard pressed to find someone proficient with anything Mac. We were sought after to teach at a number of colleges in the SoCal area as well as a Senior Center. The Apple® Seminars we conducted on behalf of Apple®, Inc were on numerous programs and techniques such as Quicktime, a number of Pro Apps, iMovie, etc. We also produced the Southern California MacFair from 2002-2006
Now in most markets it is not difficult to find an Apple store or consultant within a 15 mile radius. But are you getting all the specific information you asked for, or didn’t know you should even ask for? And in your own home or office? Do you find that it's almost like they look at you saying "you didn't know you could do that" or "oh that's been around for years?"
With 18 years of experience we offer solutions to your problems and resolutions to anticipated needs you may not even be aware of yet. We’ve experienced most everything and with this knowledge we have tried and true ways of (a) resolving your problems, (b) teaching you new programs or specific things about using a Mac product, and (c) setting up preventative maintenance measures to assure problems don’t repeat.
We are conveniently based in SoCal and will travel to your home or office when you need us to be there – day or night, weekday or weekend. We work with your schedule.
We are very proud to have been servicing the SoCal area since 1997 by providing consulting, training, service and support to small businesses and individuals.
Geek is not part of our vocabulary. We spent a good portion of our professional lives as corporate executives in NYC. We get much satisfaction from the type of work we do - paying attention to details, leaving no stone unturned.
We are Apple Certified Consultants and members of the Apple Consultants Network and recognized as an "Apple Product Professional" – a designation reserved for only the top achievers in Apple's internal education program.
If you want to learn, we want to teach. The more empowered with knowledge you are, the more equipped you will become in addressing a situation should it arise again. As a result, you will be more confident if you want to fix a problem on your own. We believe our patience is critical to your support experience. We pride ourselves on being able to explain difficult or confusing computer issues to people who don’t have a technical background. It’s okay if you don’t always understand your computer, but sometimes it's helpful to know what causes the problem and what steps are/were required to resolve it. We will let you know what we did and how we did it, in easy-to-understand language that helps you feel more confident about your Mac. We actually enjoy helping our clients to get the most from their Mac. There’s nothing like seeing a person’s eyes light up when they say, "I didn't know I could do that!"
However, if you don't want to learn and just want the job done, we'll do that too. No matter which direction you want to go, we'll accomplish the task in the most effective and efficient way possible.
There are some people who choose to solve problems by using a hard-to-follow manual or by spending hours researching Google or YouTube. However, it takes a certain skill set and amount of experience to troubleshoot problems that don’t fit the usual mold. We thrive on the challenge of the unusual. We will work to fix your problem and then move to maintain your Mac with a preventive plan to minimize issues down the road.
Each person and company is unique. One-size-fits-all approaches will never help you or your business reach its full potential. We deliver custom solutions, tailored to you, your industry, your culture, your one-of-a-kind challenges.
If we don't have an immediate solution to your problem, we will leverage our resources and professional contacts to get to the bottom of it. We will work tirelessly to address the issue until we do find a solution that gets your Mac running smoothly.
There's little that MacTroubleshooting Specialists — working on Macs almost exclusively for over 18 years — hasn't seen or done on a Mac. But if it appears your particular need is likely better addressed by a different kind of specialist, we will gladly make the referral.